Brooks

On my brooks running shoes they are falling apart the rubber around the sole is falling apart Im a regular customer of up and running in stores all over the country..

Im very disappointed about whats happened to these shoes,

Hope you can look in to this for me please? Either give me a gift voucher or replace them

Many thanks Mark Allsopp

I've been waiting for my refund of $140 to hit my CC since around 04/08/25. I finally decided to call last night, 04/18 to see what the issue was since Brooks received my return on 04/09. The rep looked up my order and said "oh, I'll send it through now." Wait,What?

Without an order number I can't get help

I need to return the new shoes that I ordered

online Where can I find the order number?

I just have the box the shoes shipped in.

Thanks,

Terry Graham

703-927-****

I have bought at least 20 pairs of your shoes. I only buy the 20s or higher.

This last pair I bought from Academy Sports in Burlington, NC, is the most uncomfortable pair I have ever bought.

Just check and see if they are skimping on making these. Thanks, Tim Dameron.

Did not receive them. Gray Brooks shoes I did not I did not receive any shoes in the last 25 minutes for some shoes for work

Brooks stood up to their words that they would help me if they could, and they did. Brooks took care of a good consumer.

My glycerin $200 shoes just broke...barely had em for 3 weeks

Store told me to call you. Plz help

Ngnanadoss@***.com or 540406****

Best

Nish

I have supported Brooks shoes for the last 20 years, wearing their shoes exclusively. Since becoming aware of the company's support of Project 2025, I will no longer purchase any of your merchandise, nor will any of my family members.

Hi there! A couple months ago I purchased a pair of brooks for my summer job at a golf course.

Very quickly I noticed signs of deterioration such as the tread on the bottoms of the shoes starting to peel off. I thought this was weird since it hadnt been that long since I purchased them and especially weird considering they are an expensive shoe.

I was not, as you term it, "pissed at Brooks". I wanted to call and ask you to cancel an order because my previous pair did not wear well in the toes and the shoelaces continued to untie when I was on my morning walk.

I tried to call your customer service number and I was asked various questions about why I was calling, my email, my phone number, and that made me mad.

I just wanted to call and speak to a human being and kindly ask them to cancel my new shoe order.

You have your rules and I don't have to like them.

I just didn't want to be "screened" prior to you accepting my call.

I later called you again and you took care of my request.

Thank you so very much. Have a blessed Christmas.

The room smelt like smoke when we we check in we called down to the front desk but the person working was outside smoking and after we left they charged my card 250 $ I think this is a inside job they are tuning a scam

Not a complaint at all. Just wanted clarification.

Very helpful and patient.

Verification on color. Not available but alternative was suggested.

Thank you

Brooks failed to call me as they informed me and I have waited weeks without Brooks response they my request 850-333-****

I tried ordering running shoes. The order got canceled. After calling customer service, they hang up the phone many times, and they asked to go to store in order to buy those running shoes.

Kind of company that is ready to get out of market.