Brooks Reviews

My codes wouldn't work, and I was charged shipping. I joined Brooks and was a first-time customer. I was promised free shipping, and I had a code to use that wasn't accepted.

Trying to get a return label and customer service not opened. Have to go through gyrations to do it online.

Hi, I recently ordered a pair of Ghost Max Three shoes from Amazon. They were the extra wide shoes.

However, the left sole was twisted and asymmetrical and would rock diagonally on a flat surface.

I have sent them back but still would like to have a pair of these shoes that are not defective. I need to inform you of the poor quality control of these shoes I bought through Amazon.

She was very friendly and explained code options. She was able to remove 10 and add 20%.

I am very appreciative because every $ helps.

Thanks for quick and great customer service. Leila

Return label emailed time! Very efficient, polite, speedy customer service with no problem!

Would.

Shop here again and tell others to do so! Can only compare to my experiences at Apple customer service

On my brooks running shoes they are falling apart the rubber around the sole is falling apart Im a regular customer of up and running in stores all over the country..

Im very disappointed about whats happened to these shoes,

Hope you can look in to this for me please? Either give me a gift voucher or replace them

Many thanks Mark Allsopp

I have very wide foot I take size 2E shoe and the Brooks Max 2 Shoe comes only in two colors black and cream coconut. The cream coconut gets dirty so quick it would be nice if the company made a green and blue color too.

Thank you

I've been waiting for my refund of $140 to hit my CC since around 04/08/25. I finally decided to call last night, 04/18 to see what the issue was since Brooks received my return on 04/09. The rep looked up my order and said "oh, I'll send it through now." Wait,What?

Without an order number I can't get help

I need to return the new shoes that I ordered

online Where can I find the order number?

I just have the box the shoes shipped in.

Thanks,

Terry Graham

703-927-****

I have bought at least 20 pairs of your shoes. I only buy the 20s or higher.

This last pair I bought from Academy Sports in Burlington, NC, is the most uncomfortable pair I have ever bought.

Just check and see if they are skimping on making these. Thanks, Tim Dameron.

Brooks stood up to their words that they would help me if they could, and they did. Brooks took care of a good consumer.

Did not receive them. Gray Brooks shoes I did not I did not receive any shoes in the last 25 minutes for some shoes for work

My glycerin $200 shoes just broke...barely had em for 3 weeks

Store told me to call you. Plz help

Ngnanadoss@***.com or 540406****

Best

Nish

I have supported Brooks shoes for the last 20 years, wearing their shoes exclusively. Since becoming aware of the company's support of Project 2025, I will no longer purchase any of your merchandise, nor will any of my family members.

Hi there! A couple months ago I purchased a pair of brooks for my summer job at a golf course.

Very quickly I noticed signs of deterioration such as the tread on the bottoms of the shoes starting to peel off. I thought this was weird since it hadnt been that long since I purchased them and especially weird considering they are an expensive shoe.