Brooks Phone Numbers and Emails

Toll-Free Number:

  • (800) 227-6657

Customer Service:

  • (855) 427-6657

Brooks Emails:

Legal
privacy@brooksrunning.com
Privacy Inquiries
Send Message
Is this your business?

How to Contact Brooks Customer Service?

Most Popular Number:

(800) 227-6657
Total calls: 45 Issues resolved: 4 Last call: Mar 14, 2024

What Is the Brooks Corporate Email Address?

Brooks customer service is unavailable to answer customer requests through emails. However, the company provides an alternative for customers who wish to reach customer service and seek assistance by providing Brooks customer service phone number. To contact customer service via phone, individuals can call the company at 1-855-427-6657. The phone number is active weekdays from 6 AM to 5 PM Pacific. Instead of the company’s customer service email, the phone option allows customers to quickly contact the customer care team and get prompt replies to all their questions and concerns.

Can I Email Brooks Customer Support?

Currently, there is no direct Brooks email address for customer support. However, you can submit the online application form and get in touch with the customer care team. To do so, head to the official website, and at the top of the page, you will find the customer care option. Click on it to access multiple options like Call, Email, and Text Us. Click on the email option. Next, you will have to choose the reason for your contact. Then, complete the form and click on submit. The Brooks customer support will review the email application and reply immediately.

What Is the Brooks Corporate Office Address?

Brooks headquarters are the primary location where the company operates and provides various services. Thus, customers dealing with any problem can bring their queries to Brook headquarters, and the professional customer care team will guide you in the best possible ways. The Brooks corporate office address is Brooks Sports, Inc. 3400 Stone Way N., 5th Floor Seattle, Washington 98103, United States.

PissedConsumer Club

Contact Information

Brooks Website:

Brooks Help Center:

Corporate Office Address:

Brooks Sports, Inc
3400 Stone Way N., 5th Floor
Seattle, Washington 98103
United States

Fax:

1-800-483-8181

Brooks Rating Based on 7 Reviews

Rating details

3.4
more details
Price Affordability
Product or Service Quality
Additional Fees
Diversity of Products or Services

Rating stats

Rating trend

How Good is Brooks's Customer Service?

Malyssa Onu
Malyssa Onu
Feels Neutral | Feb 27, 2024

Polite

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Aleigh Lap
Aleigh Lap
Feels Disappointed | Oct 14, 2023

First of all, I think your website name of pissed customer is extremely offensive. I am an existing customer probably on at least 10 pair of your shoes. I was trying to get in touch with you with positive criticism . Now being told that I am a pissed customer, I no longer feel like I want to enjoy your product nor do I wish to buy your product again.

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Michael K Haj
Michael K Haj
Feels Disappointed | Apr 14, 2023

Brooks corporation is not providing the correct shoe sizes to customers , brooks right foot shoe Adrenalin and glycerine are smaller and tighter than left foot , it’s really Anouilh and waste of time keep going to the store to find correct shoe ,

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Summary of Brooks Customer Service Calls

61 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Brooks?

Shipping and Delivery Question:

  • “Sizing questions”
  • “Not received my order”
  • “Because I never received the shoes”

Product/ Service Question:

  • “Defective shoes”
  • “Code not working”
  • “Damage sneakers”

Request for Information Question:

  • “Order status”
  • “Check on a return”
  • “Cyber Monday question about something that is out of stock”

Return/ Replace Question:

  • “Return of shoes”
  • “I need to return shoes”
  • “Shoe return”

Activation/ Cancellation Question:

  • “I want to cancel an order”

Other Question:

  • “I have several pairs of brooks and I don't like how they're wearing on the bottom they're wearing out”
  • “I bought three pair of catamount trail shoes. The backs are weak. You cannot put your feet in the shoe with the shoestrings untied and the shoestrings don't stay tied. I think you should know this the shoes are very expensive and I don't think they'r”
  • “When new Adrenaline women will arrive?”

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